Privacy Policy

Our Commitment to Your Privacy

At Xorynthaluvia, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our website and services. We believe in transparency and want you to understand exactly how your information is handled.

Information We Collect

We collect information you provide directly to us and information automatically collected through your use of our services:

Personal Information You Provide

• Contact details (name, email, phone number, address)
• Financial information relevant to consultations
• Communication preferences and consultation history

Automatically Collected Information

• Website usage patterns and page interactions
• Device information and browser specifications
• IP address and general location data

How We Use Your Information

We use the information we collect for several purposes:

• Providing and improving our consultation services
• Communicating with you about appointments and updates
• Analyzing website performance and user experience
• Complying with legal obligations and protecting our rights

Legal Basis for Processing

Under Australian privacy law, we process your personal information based on:

Primary Basis: Consent for consultation services and legitimate business interests for website operation and improvement

Information Sharing

We do not sell your personal information. We may share information in these situations:

• With service providers who assist in delivering our services
• When required by law or to protect our legal rights
• With your explicit consent for specific purposes

Cookies and Tracking

We use cookies and similar technologies to enhance your website experience and analyze usage patterns.

For detailed information, please see our Cookie Policy Cookie Policy

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Under Australian privacy legislation, you have several rights regarding your personal information:

• Access: Request a copy of personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Restriction: Limit how we process your information in certain circumstances
• Withdrawal: Withdraw consent where processing is based on your consent

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Consultation records are typically retained for 7 years, while marketing consent is reviewed annually.

Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Material changes will be communicated through our website or direct notification where appropriate.

Contact Information

For questions about this Privacy Policy or your personal information, please contact us at: